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Shipping & Returns

Orders

All orders will be processed and dispatched within 3 business days for goods that are in stock. Items that require manufacturing or are indented, may require additional time to dispatch. For manufacturing items these can take 1 to 7 days, for local indent items (located within Australia) please allow 1-2 weeks, for all other indent items can take 8+ weeks.  Please contact us for more details regarding the delivery of your order or for indent or manufactured items.

A minimum order value of $300 applies to all orders. Where orders are under $300, a $25 small order surcharge will apply.

Freight within Australia

Freight is payable by the customer unless alternate arrangements have been authorized by X-Press Graph-X . Freight cost will be calculated and charged at checkout. Options are available to suit various size shipments. The customer must select the option to suit their shipment. Oversized or hazardous items may attract an additional surcharge.

Freight to New Zealand

Freight is payable by the customer. Freight cost may be calculated at checkout or you will be contacted with the freight cost prior to shipping. Oversized or hazardous items may attract an additional surcharge. If shipping by Sea Freight, please select the "Own Freight Arrangement" option when checking out and provide details of your shipping agent. All terms are exWorks. X-Press Graph-X is not responsible for any duties and taxes arising from the shipment. These will be the sole responsibility of the customer.

Returns

The customer must advise X-Press Graph-X Supplies of any claim for damaged or faulty goods within 10 days of the date of invoice. Any claims must be fully documented and the invoice number and Proof of Delivery reference must be provided. Where goods are identified as being damaged in transit the proof of delivery notice must reflect this. All claims will be subject to investigation by X-Press Graph-X before a decision is made.

Stock cannot be returned without prior approval (including defective goods). Returns approval requests will only be processed if sought within 10 days of the date on invoice and all returns must have an approved return authorization number from X-Press Graph-X prior to being returned. To report a return and obtain a return authorization number email support@xpressgraphx.com.au or contact us.

Unauthorized returns will be refused and not accepted and will be returned to the customer at the customer’s expense.

Where approval is granted, stock must be returned in salable condition, in original packaging and with no markings. All customer returns will incur a re-stocking fee of 10% of the cost of the stock returned. Freight surcharges may also be applicable. X-Press Graph-X will, at its sole discression, either replace or credit the items.